Testimonials

Here at Kresge Contracting, we value our client’s feedback.  We regularly receive unsolicited letters of satisfaction from our clients, in addition to the end-of-job survey.

Below are some highlights from these unsolicited comments and feedback from our end-of-job survey.  We keep all letters and client surveys in our showroom in our "What Customers Say" binder.  Next time you are in the showroom, just ask one of our staff members to point it out for you!

"Fantastic work!  Mark and his team are true professionals at every level.  They exceeded all of our expectations. Would highly recommend."
- Paul Riedinger, Kitchen Remodel, 2009 (comment received via NARI ACE Award submission, viewable in our showroom)

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"While I obviously appreciate that excellent quality of work I received, I also was very impressed by the responsiveness of the company and of the job foreman and work crew. They kept the area very clean, especially considering the huge scope of work.  Highly recommended."
- Cindy Gifford, 2 Story Addition, 2009 (comment received via NARI ACE Award submission, viewable in our showroom)

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"You guys exceeded ALL of our expectations.  We were delighted with the process and even more happy with the results." Click here to see the online portfolio for this project!
- Paul and Mireille Riedinger, Kitchen Remodel in Westerville, 2009 (note: emphasis from client)

The Riedingers also recommended our company for the 2009 NARI Ace Award (viewable in our showroom).  Here is what they said: "Fantastic work!  Mark and his team are true professionals at every level.  They exceeded all of our expectations. Would highly recommend."

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"[Our Project Manager] had great communication skills.  He always kept us up to date about progress and potential issues.  Although he has done many projects for us and our kitchen was merely one of them, I felt that he treated the project as his home project and he understood that it was one of our biggest investments!" Click here to see the online portfolio for this project!
- Zhenchao Qian and Xia Hong, Kitchen Remodel, 2009

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"We had dealt with Kresge before and Mark is always pleasant and agreeable to what we would like.  The few subcontractors used were very professional.  Our project manager was always here when he said he would be, always pleasant, always cleaned up every day.  The other employees working on our kitchen were pleasant and professional - nice guys to have working in your house." Click here to see the online portfolio for this project!
- Jim and Cheryl Leftwich, Kitchen Remodel in Gahanna, 2009

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"I appreciated the fact that Mark came up with some out-of-the-box ideas to get what we wanted within the space/cost parameters we had. [Our project manager] was great.  He really took the time to talk with me if I had any questions.  He was easy to get a hold of when I need to.  Plus that, he’s so friendly."
- Tom and Suzanne Clareson, Basement Refinish in Westerville, 2009

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“Mark gave off a confident, but not cocky, attitude in our first meeting. [He was] very business-like and down to earth. [He] listened carefully to our needs and desires and that was reflected in the design. When we re-do our bathrooms in several years, we plan to use Kresge again. We wouldn’t even consider going anywhere else." Click here to see the online portfolio for this project!
- Bill and Nan Burns, Kitchen Remodel in Clintonville, 2008

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“I just wanted to drop you a note regarding our recent dealings on the remodel of our kitchen and family room. We want to confirm in writing how pleased we are with your company’s performance on this project. As you know from our mutual involvement with NARI, there are a lot of ‘good’ contractors and some ‘not so good’ ones out there. Based on our recent experience, we’re now very comfortable in saying that Kresge is one of the ‘very best’. Basically Mark, you folks did what you told us you would do, in the manner and time frame that you told us it would be done. The changes as we went along were handled very professionally and as a result weren’t any big deal. I know that sounds trite but I fear that a lot of people don’t perform that way. By the way, we enjoyed seeing the article in the Westerville magazine. The job looked good enough that even I wouldn’t mind living ‘there’. Thanks again."  See the online portfolio for this project here!
- Ron and Lee Damon, Kitchen and Family Room Remodel in Westerville, 2008 (Note: Ron is President/Owner of Wood Werks Supply Inc in Columbus, OH and former President of NARI of Central Ohio)

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“I was impressed that Mark was willing to listen. Other contractors aren’t like that. The small details were taken care of and [our project manager] treated our house like it was his house."
- James and Teresa Trees, Master Bathroom Remodel in Dublin, 2008

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“Mark had the experience to back up his recommendations! [Our project manager] was highly conscientious, very polite, and had an excellent work ethic. I am very satisfied with high quality of materials."
- Ralph and Anne Burkley, Bathroom and Laundry Room Remodel in Worthington

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“Mark was very cordial and made an excellent impression. I had contacted Kresge Contracting thru their website and I received a call within a day. Mark did not try to sell me – he just wanted to answer questions. We felt so positive that Kresge was ‘the one’ to remodel our kitchen that we called the day after the initial sales presentation to say yes! His vision at the meeting was far beyond other contractors such as Dave Fox. Everything looks, feels and sounds great. There are no bad joints or loose pieces. The little things are all as they should be."
- Dave Brown, Kitchen Remodel in Delaware, 2007

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“Kresge Contracting was professional and caring about my needs and wants and did a good job. I felt very comfortable with [my project manager’s] work and communication skills. The several times I called him after hours for the few water issues, he was there within ¼ to ½ hour to fix the problem and not upset with the calls. He was also respectful of my time and my concerns. Thank you for improving my home."
- Kathy Koehler, Addition and Bathroom Remodel in Worthington, 2007

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“The initial design met all of our objectives and needs. There was very little change between the initial presentation and the final plan – mainly fine tuning in the selection of material. The time to complete was on target with the estimated time given at the start of the project. Installation of cabinets compensated well for unevenness of existing ceilings and floor. Very satisfied with end result."  Click to see the online portfolio for this project!
- Dan and Carol Webb, Kitchen Remodel in Westerville, 2007

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“It was very important that the company doing this job knew what they were doing. I was impressed with the quality of the design presentation. Mark was willing to listen to my ideals on what I wanted and appeared to be very interested in making sure I was happy with the work to be done, even if it meant doing a bathroom steam unit that they had not done before (from scratch). Care and pride was taken to make sure the end product showed excellent levels of craftsmanship. I am extremely pleased with the completed project. I don’t feel any other company could have done a better job."
- Carlos and Edna Marcal, Steam Unit in Powell, 2007

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This is an excerpt from an unsolicited e-mail received from one of our clients on June 29, 2006. The full e-mail can be read in our showroom “What Customers Say" binder.

“I wanted to let you know that although gone from our house you [are] not forgotten. We would love to have you both over to see the finished bathroom. … We love it! We are very, very pleased with the work and the whole process. As I mentioned in another e-mail, it went much smoother than I thought it would. [Our project manager] did a great job of keeping us looped in, answering our questions and overall communicating with us... Isn’t there some prize our bathroom could win???? ‘Best remodel in a very small space and keeping with the character of the home?’ Thanks again for a smooth and wonderful remodeling experience."
- Leslie Chalk, Bathroom Remodel in Columbus, 2006

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“Mark, now that the dust has settled and the guests have finally left, I want to take a moment to say a very special thanks to you and all the guys who worked to make our home so beautiful by our big deadline. We were so proud of your work – as always – and appreciated the extra time and effort it took. I’m already thinking of another project for you. Thanks so very much."
- Carol and Tim White, General House Remodel in Columbus, 2006

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“Kresge took into consideration all of our requests/needs and then added their own creativity. They did a great job of meeting our deadline. We are extremely satisfied! The finished product is beautiful, practical and functional." Click here to see the online portfolio for this project!
- Thomas and Susan Kruse, Basement Remodel in Dublin, 2006

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“Mark came up with ideas to give additional space to a small kitchen that others didn’t. There was very little inconvenience to me during the project. Good job inside and out."
- Marsha Stalker, Partial Kitchen Remodel in Worthington, 2005

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“I was very pleased with the creative design for our two front porches. Three years prior to contacting Kresge, we attempted to remodel the porches with another company and they were not as creative, nor were we pleased with the work. Every time we drive up to the house and see the porches, we are very pleased that we had the job done by Kresge."
-  Steve and Susan Gemma, Porches/Siding Remodel in Dublin, 2005

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“Kresge Contracting did an outstanding job for us and we would highly recommend the company to anyone considering remodeling. You were a great help to me in particular in the initial planning and design stages and in the materials selection process (the most nerve-wracking part). Any problems that arose (and they were minimal and minor), were handled quickly, efficiently and to our satisfaction. This was our first foray into the world of remodeling and the experience was painless. We were very happy with how Kresge handled our job from beginning to end and with everyone associated with the creation of our new kitchen."
- Sharon and Bill Barton, Kitchen Remodel in Columbus, 2002

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“The dust has settled, the plastic drapes are gone, and the sounds of saws and hammers have been replaced by Christmas music and the clattering of pots and pans in our new kitchen. From the design and selection phase right through to completion, everyone who worked on this project did so in the utmost professional and courteous manner. Your company is to be commended for setting the standard that others in the remodeling industry should aspire to reach. Each and every person that worked here performed their job in an exemplary fashion. We will not hesitate to call upon your company for any future remodeling needs we may have."
- Cathy and Gary Grote, Kitchen Remodel in Dublin, 2001

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“Chuck just installed a replacement light/fan in our bathroom which Kresge remodeled last year. We originally selected the Broan because of its low sound rating, but over the year, had repeated problems with noises. It finally runs so quietly that it is living up to its reputation, and we are ‘happy campers’. We want to thank you and your crew for standing behind your guarantee and following up. Please feel free to continue using us as a satisfied customer reference."
- Sally and Felix Pedon, Bathroom Remodel in Columbus, 1999

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“I wanted to write a letter to accompany the [final] check to tell you how thrilled we are with our basement. I’m especially pleased with the shelves you suggested be installed in the unfinished part of the basement. All the ‘junk’ I had previously hid throughout the house is now organized and accessible, and I have freed all that other space for the purchase of new ‘junk.’ (Be sure to watch the GDP for a dramatic increase!) I’m actually looking forward to entertaining our first overnight guest. I now wonder why we didn’t do this years ago. Perhaps because we didn’t know about Kresge Contracting then. Thank you for a wonderful job."
- C. Richard and Donna MacMeans, Basement Remodel in Westerville, 1999

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“Your patience and attentive listening to understand just exactly what the customers want, was matched by your realistic and accurate appraisal of feasibility and costs. I can’t imagine anyone being able to do as well as you did in working with us. [Your team] did their work skillfully, efficiently, and beautifully, with as little inconvenience to homeowners as possible. Once again thank you for your innovative solutions to problems which we did not know could be overcome, and for coping successfully with any unforeseen difficulties that arose. We consider ourselves very fortunate to have chosen the Kresge team for our remodeling. Needless to say, we will recommend you to any friends and neighbors planning some remodeling, and will think of you first for any future projects we plan. You and your whole team can rightfully feel proud of what you do each day."
- John and Steffanie Haueisen, Kitchen, Bathroom, and General Remodeling in Worthington, 1998

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“Both Linda and I would like to commend you and the people in your company for doing an outstanding job in the partial remodeling of our kitchen and half bath. The quality of your work was above reproach, especially the installation of the hand made tile for the back splash that included a design requiring precision and professional know-how. As with any job, we did experience small problems, such as the drain pipes under the kitchen sink due to the difference of the sink we chose to replace. When the plumbing didn’t work properly, you immediately fixed this problem by investing in bringing in a plumber to solve the unique situation. Our best compliment to reward you that we can think of is to recommend your company to anyone we come in contact with. Thanks again for your outstanding work and follow through."
- Jim and Linda Marks, Partial Kitchen and Half-Bath Remodel in Westerville, 1996

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“I was very impressed with the way you do business. Your staff was professional but at the same time warm and cooperative and that is a rare combination in our current society. The workers arrived on time each day, took only the allotted time for lunch and actually worked the whole day. Very impressive! You told me what you were going to do and you did it. You told me when you would do the installation and you began right on time and finished early."
- Jackie Lindsay, Window Replacement in 1994

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“Dear Mark and Kresge Contracting, Heart-felt thanks from the Glover household for a job well done. We’ve had many compliments from friends and neighbors on our new porch and roof, and have been proud to tell them who did the work. As we mentioned during construction, your employees were all very professional, well-behaved and helpful and friendly. Clean up was thorough, the few other incidentals were handled promptly and cheerfully. You are to be congratulated for doing a good job in an industry that sometimes gets a bad reputation. Again, many thanks, and God’s blessings on your continued growth!"
- The Glover family, Porch and Roof Remodel in Columbus, 1993