Kresge Contracting: Customer Satisfaction is Our Goal
Kresge Contracting always seeks customer satisfaction—it is the ultimate indication that we are doing exactly what each customer deserves. After each completed remodeling, we ask our customers to rate our service. We are always humbled by the positive feedback, as in the case of a recent customer.
When Robert and Susan had their kitchen remodeled, they were thrilled with the results and gave a glowing review we want to share with you. We're proud of the effort and service our team provided on this project!
From Beginning to End
Every remodeling project begins with a consultation followed by a design presentation in which our team displays the plans for the remodel based on the customer's needs. Susan says, “We were bowled over by Mark's ideas for the kitchen space.”
On their evaluation, Robert and Susan also say that:
- --They felt informed before and during the remodel.
- --The workspace was kept clean and organized.
- --The sub-contractors did their work well.
In fact, they added that they were “super satisfied” and that “Every aspect of the work was well-done.”
With an excellent rating like that, we know to keep doing what we're doing and to also keep getting even better.
Kresge Contracting Administrative Manager Kathryn Hufford said this:
In working with Mark and the entire staff, I see how much they put into each project to get it right for our customers. They truly work hard to bring the best design elements to each project to make the space work as well as include each customer's unique imprint of individuality and taste.
The project managers execute the plans with reliability, integrity, and skill in partnership with the homeowner to provide a living space they are thrilled with. It is so gratifying when what I see every day in the team is experienced by our homeowners as well. While the awards we win are great, the satisfaction of each homeowner is what really drives this organization...and I think it shows with every response we receive.
We're proud of our staff for continuing to put customers first and grateful for every one of our customers—we're pleased to serve you!